K3 Kimi support

For sign-in or credit questions, include the approximate time the issue occurred and the page you were using. If a model request failed, include the visible error message and whether the request contained an image. Do not resend the private prompt unless it is necessary to reproduce the problem.

Model answers are generated by a third-party model and can be incomplete or incorrect. Support can investigate request delivery, credit charging, and service errors, but it cannot guarantee or certify the factual accuracy of an AI answer.

When checkout is available, include the plan name, charge date, amount, and the last four digits shown on the Stripe receipt for a billing question. Do not send a complete card number or bank record. Subscription renewal can be managed from the billing settings available after sign-in.

If a successful payment did not add credits, include the Stripe receipt identifier and the K3 Kimi account email so the order can be matched without exposing payment credentials.

Privacy requests should state the account email and the action requested, such as access, correction, or deletion. Identity may need to be verified before account data is disclosed or removed.

Responsible security reports should include the affected URL, reproducible steps, expected impact, and a safe proof of concept. Do not access another user’s data, disrupt the service, or publish a vulnerability before there has been a reasonable opportunity to investigate it.